Delivery terms
We deliver orders within Finland. All prices include VAT, and the delivery method is chosen at checkout before payment.
Posti parcel locker
Collect from a parcel locker of your choice; you’ll receive a collection code by SMS.
Matkahuolto parcel point (Lähellä-paketti)
Collect from a Matkahuolto parcel point of your choice.
Posti home delivery
Delivery straight to your address.
Processing time
We process and pack orders within 1–2 business days of receiving them. The processing time is separate from the carrier's delivery time, so the total time is the processing time plus the delivery time.
You will receive an order confirmation by email immediately after ordering, and tracking details when the parcel is handed over to the carrier.
Uncollected parcels
At Posti and Matkahuolto collection points, a parcel can be collected for 7 days after the arrival notification. If the parcel is not collected, it is returned to us automatically.
An uncollected parcel is not a notice of withdrawal within the meaning of the Consumer Protection Act. We refund the price of the products, but charge the delivery and return costs incurred, up to 12,90 € in total.
If you want to cancel your order, let us know by email before the parcel arrives, or use your right of withdrawal after collecting the parcel. That way you avoid the costs altogether.
Damaged or incorrect delivery
If the parcel was damaged in transit or the contents do not match your order, contact us at info@robustnordic.com as soon as possible. Include the order number and a photo of the packaging and the product.
We will correct the error free of charge, either with a new delivery or by refunding the purchase price. We do not charge return costs for returning an incorrect delivery.