Frequently asked questions
01 How quickly is my order delivered?
We process orders within 1–2 business days. After that, the delivery time is 2–4 business days depending on the delivery method you choose: Posti parcel locker 2–3 business days, Matkahuolto parcel point (Lähellä-paketti) 2–4 business days and Posti home delivery 2–3 business days. You will receive tracking details by email when the parcel leaves.
02 How much does delivery cost?
Posti parcel locker 4,90 €, Matkahuolto parcel point (Lähellä-paketti) 5,90 € and Posti home delivery 6,90 €. The delivery cost is shown in the cart and at checkout before payment.
03 Do I have a right of return?
Yes. You have a 14-day right of withdrawal under the Consumer Protection Act from the day you received your order. Please note, however, the health-and-hygiene exception for sealed products, described on the Right of return page.
04 Which payment methods do you accept?
Visa, Mastercard, MobilePay, Apple Pay, Google Pay, Klarna invoice and instalments, and Finnish online banks: Nordea, OP, Danske Bank, S-Pankki, Aktia, POP Pankki, Säästöpankki, Handelsbanken and Ålandsbanken. The available payment methods are shown at checkout before you confirm payment.
05 Can the products be used at the same time?
As a rule, our products can be used together. However, check the nutrition facts if you use several products: the same nutrient can appear in more than one product, for example zinc or vitamin C. Do not exceed the recommended daily dose. If you take medication or have an underlying condition, discuss use with a healthcare professional.
06 Are the products suitable during pregnancy or breastfeeding?
We do not give recommendations relating to pregnancy or breastfeeding. Always discuss the use of supplements during pregnancy and breastfeeding with your maternity clinic, doctor or another healthcare professional. The same applies to children and to situations where medication is used.
07 Are the products vegan, lactose-free and gluten-free?
All our products are additive-free, lactose-free and gluten-free. Most are also vegan. The exceptions are Krill Oil Omega-3, Golden Omega® Fish Oil and BioCell® Collagen, which are not vegan. Krill oil contains crustaceans and Golden Omega contains fish. Allergens are marked on every product page.
08 How should the products be stored?
Store the products in a dry place at room temperature and out of the reach of children. High-Strength Probiotic 75 Billion is stored unopened at room temperature and in the refrigerator once opened. Product-specific storage instructions can always be found on the packaging and the product page.
09 Where are the products made, and how can I contact you?
All our products are made in Finland in our own production, which is BRCGS, GMP, HACCP and FSSC 22000 certified. A batch report is prepared and retention samples are taken for every production batch. Contact: info@robustnordic.com. We answer on weekdays.