Right of return
You have a 14-day right of withdrawal under Chapter 6 of the Finnish Consumer Protection Act (38/1978). The period starts on the day you, or a person you have named, received the last product in the order.
Products with a broken seal cannot be returned
For health protection reasons, a sealed product whose seal has been opened after delivery cannot be returned.
Supplements are delivered in sealed packaging. Once the seal has been opened, the product can no longer be resold, and there is no right of withdrawal for it. The exception is based on Chapter 6, Section 16 of the Consumer Protection Act and applies to products sealed for health or hygiene reasons.
An unopened, sealed product can be returned normally within 14 days. So you can inspect the delivery and the packaging, but do not open the seal if you are considering a return.
The exception does not apply to defective, damaged or wrong products. In those cases we are always responsible for the defect.
Notify us of the withdrawal
Send a clear notification to info@robustnordic.com within 14 days of receiving your order. You can use the model form below, but it is not mandatory – a free-form message is enough. Simply returning the product without notification is not a notice of withdrawal.
Get return instructions
We confirm your notification without delay and send you the return address and instructions. Do not return the product before you have received the instructions. The company's registered address is not a return address.
Return the products within 14 days
Return the products no later than 14 days after your notice of withdrawal. Pack the products so that they are not damaged in transit, and keep the proof of postage.
We refund your payment
We refund the purchase price and the cost of our cheapest standard delivery method no later than 14 days after we have received the products back or you have shown that you have sent them. The refund is made to the payment method you used.
Who pays for the return?
In a withdrawal, you pay the direct costs of returning the products. In practice, this means the postage for the return parcel.
If the product is defective or damaged, or we delivered the wrong product, the return is free of charge for you and we arrange the return shipment.
Refunds
We refund payments within 14 days. We may withhold the refund until we have received the products back or until you have shown that you have sent them.
We also refund the delivery cost, but no more than the price of our cheapest standard delivery method. If you chose a more expensive delivery method, you pay the difference.
You are responsible for any reduction in the product's value if you have handled it in a way other than what is necessary to establish its nature and characteristics.
Damaged or wrong product
Inspect the delivery as soon as it arrives. If the product is damaged, the packaging is broken or the contents do not match your order, let us know at info@robustnordic.com and include the order number and photos of the packaging and the product. We will correct the defect free of charge, either with a new delivery or by refunding the purchase price.
Liability for defects is separate from the right of withdrawal and is not limited by the exception for sealed products. A defect must be reported within a reasonable time of it being discovered.
Notice of withdrawal
Using the form is optional. You can copy it into your message or give notice of withdrawal in your own words.
We aim to resolve all disputes directly with you first. If no solution is found, you can refer the matter to the Finnish Consumer Disputes Board. Before that, it is worth contacting the consumer advisory service.
MODEL WITHDRAWAL FORM (Complete and return this form only if you wish to withdraw from the contract.) To: Robust Nordic AB Sörnäistenkatu 1 00580 Helsinki info@robustnordic.com I hereby give notice that I withdraw from my contract of sale of the following goods: Products: ____________________ Order number: ____________________ Order date: ____________________ Date received: ____________________ Consumer's name: ____________________ Consumer's address: ____________________ Date: ____________________ Signature: ____________________ (only if this form is submitted on paper)